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Customer Service Skills

This customer service Workshop is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your own feelings and behaviour while looking after your customers. It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. This customer service training Workshop will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.

Course Outlines for 2-3 day Workshops available on request.
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